Job Title: Systems Engineer
Location: Galway - Hybrid
Contract Type: Permanent
Our client is seeking talented individuals to join their team and contribute to their Contact Centre platform and engineering. They are on a mission to provide world-class capabilities and services that connect our associates with millions of participants, members, and customers. As a key player in this agile scrum team, you will oversee the Contact Centre platform, shaping the voice, email, and web chat communication channels that serve over 20 million clients and process over 35 million interactions annually.
Experience:
Previous experience as a Systems Engineer.
Experience with enterprise platforms such as Genesys, Avaya, Cisco, Amazon Connect and other similar systems is a plus.
Some experience with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation.
Familiarity with data communication protocols (HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP).
Some experience with VoIP, SIP and data applications/networking a plus.
Experience supporting 24/7 production environments.
Typical Perks Include:
Comprehensive Health Insurance
Flexible Hybrid Working Options
Wellbeing Support Programmes
Professional Development Opportunities
Performance-based Bonuses
Full Pension Plan
What's in it for You?
Be part of an organisation that values your expertise and encourages personal accountability.
Collaborate in a fast-paced, team-oriented environment where your ideas matter.
Engage in continuous learning and professional growth.
If you are ready to embrace this exciting opportunity and make a lasting impact, we invite you to apply today! Join us in creating exceptional experiences for our customers and associates alike.
Become a part of our journey towards excellence-apply now or message natalia.merritt (at) adecco.ie!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.
Please apply with your CV to:
Natalia Merritt