Sales Operations & Order Management Specialist 

Job Advertisement: Sales Operations & Order Management Specialist

Contract Type: Fixed Term Contract
Contract Length: 14 months
Working Pattern: Full Time
Location: Hybrid in Galway

Are you a detail-oriented professional with a passion for delivering exceptional customer service?
Our client is seeking a dynamic Sales Operations & Order Management Specialist to join their team for a 14-month fixed-term contract.
This role offers an exciting opportunity to engage with various stakeholders, enhancing the order-to-cash process while ensuring top-notch service delivery.

Key Responsibilities:
-Receive, review, and process revenue and RMA orders accurately and efficiently in line with company policies.
-Provide timely follow-up with customers regarding order status, delays, and delivery issues, ensuring transparency and trust.
-Generate and deliver weekly open order reports to customers and sales teams.
-Resolve customer problems professionally and promptly to maintain satisfaction.
-Assist finance with account reconciliation and discrepancies, as well as accurate processing of credits and returns.
-Support sales with account management, queries, and quoting, acting as the liaison into Operations for Sales.
-Document and improve processes that contribute to a world-class customer experience.
-Provide coverage for team members during vacation periods and participate in various Sales Operations activities as needed.

Required Skills & Experience:
-Several years of relevant Inside Sales or Customer Service experience.
-Proficient in PC applications, including Outlook, Word, and PowerPoint.
-Strong Excel skills, particularly in VLOOKUP and Pivot Tables.
-Experience with sales order entry systems and processes.
-Knowledge of logistics, carriers, and related terms is an advantage.
-Detail-oriented with a strong emphasis on data integrity and accuracy.
-Excellent organisational skills and the ability to prioritise tasks effectively.
-Proven ability to thrive in a fast-paced, ever-changing environment while multitasking.

Desired Skills/Qualifications:
-Exceptional verbal and written communication skills.
-Strong interpersonal skills and a passion for providing world-class service to both internal and external customers.
-Demonstrated ability to adapt in a flexible, constantly changing environment.
-Strong commitment to follow through on commitments and deadlines.
-Team-oriented mindset with an assertive approach, capable of working independently with minimal supervision.

If you are an enthusiastic professional who thrives on providing exceptional service and solutions, we want to hear from you!

Join our client's team and contribute to a culture of excellence and collaboration.

Apply Now!
Take the next step in your career with this exciting opportunity.
Submit your application today and be part of a dynamic team dedicated to delivering outstanding results.

Adecco Ireland is acting as an Employment Business in relation to this vacancy.