Customer Experience Specialist

Customer Experience Specialist

Location: Dublin Airport

Employment Type: Full-Time



Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, this is the perfect opportunity for you.



We are looking for a Customer Experience Specialist to be the first point of contact for customers, ensuring a seamless rental experience while delivering top-tier service. If you are motivated, customer-focused, and enjoy engaging with people, this role is for you.



Key Responsibilities
Welcome and assist customers, ensuring a smooth and efficient rental experience.
Recommend the best rental options and additional services tailored to customer needs.
Process transactions quickly and accurately to minimise wait times.
Collect and verify all required documentation.
Work closely with internal teams to manage vehicle availability and ensure a seamless handover.
Provide clear information on fuel types, road tolls, and return policies.
Follow company policies and safety guidelines while supporting your team when needed.
What We Are Looking For
A customer-first attitude with a passion for delivering excellent service.
Strong communication skills and the ability to engage with customers effectively.
A sales-driven mindset with the ability to meet targets and up sell services.
Previous experience in customer service, hospitality, or sales is an advantage.
Fluent English; a second language is a plus.
Flexibility to work shifts, including early mornings (5 AM - 1 PM), five days out of seven.
What We Offer
Competitive salary with commission, on-target earnings of €45,000.
Access to an employee benefits and discounts platform.
Life assurance at twice the basic salary.
Employee assistance program for personal and professional support.
Career development opportunities with a globally recognised brand.
Bike to Work Scheme for a sustainable commute.
Voluntary flu vaccination voucher.
This is an exciting opportunity to build a rewarding career in a dynamic industry. Our client is committed to investing in your growth, offering ongoing training and development to help you succeed.



Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from all qualified individuals.

If you are ready to take the next step in your career and make a real impact on the customer experience, we would love to hear from you.



Apply today.

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.